35. Expert Interview: Improving Communications to Improve Your Life
Steven Chen, PhD
Psychologist Steven J. Chen is an organizational consultant and author who has worked with individuals and companies for over 25 years. His knowledge of human behavior and of what works in practice allow him to quickly diagnose issues and problems and create unique and long lasting solutions. And, he is a nice, down to earth guy!
Improving Communications to Improve Your Life
It’s been said that life proceeds on a series of misunderstandings. Conflicts grow and fester from misunderstandings. The listener’s dilemma is that s/he can listen at a rate of 1,000 words per minute, but the average person speaks at 150. Bad listening habits fill in the gap. Communication suffers.
Why Is This Important?
Verbal and nonverbal communication are at the core of helping people understand themselves. Effective listening and communicating are very helpful in moving relationships forward, but if done ineffectively they can be frustrating, destructive and ultimately very hurtful. Everyone benefits from understanding each other and listening openly and deeply.
What Are the Key Lessons Learned Here?
In addition to explaining the top ten bad listening habits, Dr. Chen introduces usable insights about tools for learning about personality traits and styles of listening, interacting and learning, drawn from time-tested instruments such as the Highlands Ability Battery. He points the way toward improving interpersonal communications.
Connecting With Steven Chen, PhD
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